Help wanted

• Reports directly to: Office Manager
• Answer the phone to assist customers with appointments and questions.
• Make outbound phone calls to existing leads to reactivate jobs
• Communicate with customers by phone, email, and mail to ensure the best customer service
• Assist other customer service representatives, the company bookkeep and managers as requested
• Create and maintain customer sample folders
• Keep track of product literature and report needs to Marketing Department in a timely manner
• Set appointments for sales staff
• Assist in keeping filing systems up to date
• Data entry as requested
• Assist with generating and mailing customer “Thank You” notes
• Refer service or product failure complaints to appropriate departments for inquiry
• Participate in marketing and public relations activities as needed (including staff pictures, broadcast, social media, videos, etc.)
• Other duties as requested by the Administration, General Manager, or Owner.

• One year of customer service experience preferred, but not essential
• Be proficient with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) 
• Show attention to detail and a genuine talent for helping homeowners solve problems
• Show up on time
• Work well both as part of a team and independently

All Craft Exteriors offers the following benefits to it’s employees:

• Health Insurance
• Accrue PPT (paid personal time off)
• Paid company holidays for full-time employees
• Choose to participate in a retirement investment plan
• (employer matches up to 4%)
• Participate in company-wide bonuses based on company performance
• Paid company holidays
• Anniversary bonus